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 CalmReply

Turn angry customer messages into calm replies in 10 seconds.

CalmReply uses AI to write the perfect response to refunds, complaints, and 1-star reviews—so you keep customers happy without losing your sanity or your profit.

No credit card required · Built for Etsy, Shopify & Amazon sellers

Built for sellers who are tired of customer drama.

Etsy & Shopify shop owners
Handle refunds and complaints without guesswork.
Marketplace sellers
Amazon, eBay, and more—CalmReply works wherever you get messages.
Agencies & service providers
Support multiple brands with consistent, on-brand replies.

How CalmReply works

1. Paste the angry message

Drop in any complaint, refund request, or 1-star review text and pick your platform.

2. Choose your goal

Keep the customer happy, protect profit, or follow policy strictly—CalmReply adapts tone and strategy.

3. Copy the perfect reply

Get a ready-to-send response plus a clear recommendation: refund, replace, partial refund, or deny.

Everything you need to handle angry customers in one place

AI reply generator

Turns messy, emotional messages into calm, professional replies tailored to your tone and platform.

Refund/replace decision helper

Enter your numbers and get a clear recommendation on whether to refund, replace, or stand firm.

1-star review rescue mode

Generate public responses and private outreach that actually gets reviews edited or removed.

Case history log

Save every case so you can reuse your best replies and keep a record of how issues were handled.

Smart templates

Late deliveries, damaged items, “never arrived”, policy abuse, and more—ready in one click.

Built for Etsy, Shopify & Amazon

Suggestions that respect marketplace rules and keep your accounts safe.

Simple pricing for stressed-out sellers

Start free. Upgrade only when CalmReply earns its keep.

Free

$0 / month
  • 5 cases per month
  • AI reply generator
  • Basic refund/replace suggestions
  • Recent 3 cases saved

Pro

$19 / month
  • Up to 100 cases per month
  • Full case history
  • 1-star review rescue mode
  • Smart templates

Unlimited

$39 / month
  • Unlimited cases
  • Multiple stores/brands
  • Priority processing
  • Best for busy shops & agencies

Start free – upgrade anytime inside the app

FAQ

Do I need to connect my shop?

No. Just paste the customer message and CalmReply generates the reply. Fast and simple.

Will the replies sound like me?

Yes. You choose your tone—apologetic, firm, casual, or corporate—and you can tweak any reply.

Is this safe for my Etsy/Shopify/Amazon account?

CalmReply is designed to stay polite, clear, and compliant. It never attacks customers or admits legal liability.

Can I cancel anytime?

Yes. No contracts, no hidden fees.